{"id":549,"date":"2020-06-23T01:00:00","date_gmt":"2020-06-23T08:00:00","guid":{"rendered":"http:\/\/wwwdev.virtual-dba.com\/?page_id=549"},"modified":"2025-05-05T11:33:03","modified_gmt":"2025-05-05T18:33:03","slug":"urgent-dba-support","status":"publish","type":"page","link":"https:\/\/virtual-dba.com\/professional-services\/urgent-dba-support\/","title":{"rendered":"Virtual-DBA Urgent or as Needed DBA Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.27.4&#8243; background_image=&#8221;https:\/\/virtual-dba.com\/wp-content\/uploads\/vdba-banner-partners-1024&#215;291.jpg&#8221; max_width=&#8221;1600%&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;0px|0px|19px|0px&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;&#8221; hover_enabled=&#8221;0&#8243; padding_mobile=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; 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button_alignment_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;cta button&#8221; _builder_version=&#8221;4.21.2&#8243; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#00965E&#8221; button_border_radius=&#8221;15px&#8221; background_layout=&#8221;dark&#8221; button_text_color_hover=&#8221;#ffffff&#8221; button_bg_color_hover=&#8221;rgba(255,255,255,0.57)&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;on&#8221; button_text_color__hover=&#8221;#ffffff&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; 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module_alignment=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;80%&#8221; width_phone=&#8221;80%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;1200px&#8221; max_width_tablet=&#8221;80%&#8221; max_width_phone=&#8221;80%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; hover_enabled=&#8221;0&#8243; make_fullwidth=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; background_position=&#8221;top_left&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>The Virtual-DBA staff can get your Oracle, Microsoft SQL Server, MySQL, IBM Db2, \u00a0PostgreSQL, MongoDB or Informix system up and running again, even if you have never worked with us before.<\/strong><\/p>\n<p>The XTIVIA Virtual-DBA team is a phone call away, even when you are not a regular service subscriber. We are frequently contacted by organizations experiencing issues with their critical database systems needing help right away and for individual on demand engagements. \u00a0Our teams of DBAs are used to doing the heavy lifting where you need an experienced resource to get that system up and running, troubleshoot a problem, performance tune, or handle your complicated upgrade or migration.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/virtual-dba.com\/wp-content\/uploads\/virtual-dba-xtivia-platforms-2025.jpeg&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text=&#8221;Screenshot&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; background_position=&#8221;top_left&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_accordion _builder_version=&#8221;4.16&#8243; toggle_font_size=&#8221;22&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;1. Contact Us&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding_tablet=&#8221;3px||3px|&#8221; custom_padding_phone=&#8221;3px||3px|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Call (888) 685-3101 Ext.2 (during business hours), email<br \/>\n<a href=\"mailto:info@virtual-dba.com\">info@virtual-dba.com<\/a> or submit the online request form. We will get back to you as soon as we can, in most cases during continental U.S. business hours.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;2. Tell Us How We Can Help&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Get on the phone with our U.S. based DBAs so that we can understand your situation, problem or task.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;3. Statement of Work&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]We provide you a Statement of Work (SOW), typically a one-page document outlining the scope, deliverables, estimated effort and cost. You execute\/sign the SOW.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;4. We Get Started&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]You provide our DBAs remote connection details\/credentials (we can do on-site engagements when scheduled and expenses billed). Our Virtual-DBAs login and get to work.<br \/>\n[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.16&#8243; text_text_color=&#8221;#3955a5&#8243; text_font_size=&#8221;26px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">We do this all the time. Really!<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; theme_builder_area=&#8221;post_content&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#3955A5&#8243; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|50px||50px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2>Support Services We Provide<\/h2>\n<p>There is really no all-encompassing list of services; usually, it depends on your unique situation or nature of the emergency. Below is a brief list of the types of things we are typically asked to do, but feel free to surprise us:<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; max_width=&#8221;1080px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;89%&#8221; width_tablet=&#8221;80%&#8221; width_phone=&#8221;80%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;89%&#8221; max_width_tablet=&#8221;80%&#8221; max_width_phone=&#8221;80%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;||0px|&#8221; make_fullwidth=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; 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_builder_version=&#8221;4.16&#8243; background_color=&#8221;#3955a5&#8243; max_width=&#8221;1080px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;89%&#8221; width_tablet=&#8221;80%&#8221; width_phone=&#8221;80%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;89%&#8221; max_width_tablet=&#8221;80%&#8221; max_width_phone=&#8221;80%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; make_fullwidth=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; background_position=&#8221;top_left&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;|35px||35px&#8221; global_colors_info=&#8221;{}&#8221;]Since the formation of our company, XTIVIA has been helping clients with their critical database systems. Many clients who engage us to troubleshoot a problem, perform a Health Check, or provide that needed extra set of hands, later realize that it is more economical and beneficial to sign up for a Virtual-DBA service level that suits their needs and keeps one of our Virtual-DBAs on speed dial.<br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; inner_shadow=&#8221;on&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;rgba(255,255,255,0)&#8221; max_width=&#8221;1080px&#8221; module_alignment=&#8221;center&#8221; transparent_background=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; 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button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][et_pb_pricing_table title=&#8221;Basic&#8221; subtitle=&#8221;24&#215;7 On-call Support&#8221; sum=&#8221;Need expert or additional resources?&#8221; button_url=&#8221;\/database-service-plans\/#plans&#8221; button_text=&#8221;Learn More&#8221; _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||&#8221; body_font=&#8221;||||&#8221; subheader_font=&#8221;||||&#8221; subheader_font_size=&#8221;16&#8243; price_font=&#8221;||||&#8221; price_font_size=&#8221;18px&#8221; price_line_height=&#8221;45px&#8221; currency_frequency_font=&#8221;||||&#8221; excluded_text_color=&#8221;#e02b20&#8243; button_icon_placement=&#8221;right&#8221; button_on_hover=&#8221;on&#8221; subheader_font_size_tablet=&#8221;16&#8243; subheader_font_size_phone=&#8221;16&#8243; pricing_item_excluded_color=&#8221;#e02b20&#8243; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p>You define the roles and responsibilities of your Remote DBA<\/p>\n<p>24&#215;7 On-call Support<\/p>\n<p>Access to Virtual-DBA Client Web Portal for Case Tracking<\/p>\n<p>Primary DBA assigned for each supported platform<\/p>\n<p>[\/et_pb_pricing_table][et_pb_pricing_table featured=&#8221;on&#8221; title=&#8221;Premium&#8221; subtitle=&#8221;24&#215;7 Monitoring &#038; Support&#8221; sum=&#8221;Want expert attention 24&#215;7?&#8221; button_url=&#8221;\/database-service-plans\/#plans&#8221; button_text=&#8221;Learn More&#8221; _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||&#8221; body_font=&#8221;||||&#8221; subheader_font=&#8221;||||&#8221; price_font=&#8221;||||&#8221; price_font_size=&#8221;18px&#8221; price_line_height=&#8221;1px&#8221; currency_frequency_font=&#8221;||||&#8221; excluded_text_color=&#8221;#e02b20&#8243; button_icon_placement=&#8221;right&#8221; button_on_hover=&#8221;on&#8221; pricing_item_excluded_color=&#8221;#e02b20&#8243; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; 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